July 18, 2024 – Google

July 18, 2024 – Google

by Kris W.
Village Property staff was great and obliging but the house really needs to a good cleaning and the rooms on the bottom floor were always cold. The HVAC system needs to be separated into an upper zone and a lower zone with a separate stat for each zone. If you rent the home and end up in the lower rooms, take a parka……

Kris,

Firstly, thank you for choosing Village Properties again to host you for your July Sunriver getaway. A repeat guest is the greatest compliment we can receive, and we were thrilled to have you back.

We appreciate you taking a moment to tell us about your stay in Jackpine 6. Thank you for noting how our staff was great and accommodating to your needs during your stay, as we take every opportunity to provide the best guest service possible. We’re sad that despite this, your stay was still uncomfortable. 

Thank you for your feedback regarding the general cleanliness of the home as well as the recommendation to split the HVAC to keep the downstairs from getting too cold. Notes like yours are essential for us to know how to improve future stays and what to focus on next. Your feedback has been passed to our team members to direct future improvement efforts. 

Again, thank you for choosing Village Properties. We hope that when you return to Sunriver next you’ll give us another chance to deliver the 5-star experience we aim to give all our guests.