Village Properties Frequently Asked Questions

No. The community of Sunriver prohibits the use of fireworks.

Yes! Use your SHARC passes to access the tennis court in your neighborhood. During the summer it is best to call Tennis Hill (the Sunriver HOA) to reserve a court at 541-593-2411.

There are various locations to put in and take out for a fun river float. The best bet is to consult with the rental company you rent your kayak, paddle board, or floats through. Some of them provide a shuttle service at the put in/out points for you.

Sunriver is:

20 miles (20 min drive) from Mt. Bachelor

17 miles (20 min drive) from Bend

22 miles (30 min drive) from Paulina Falls

Sunriver is 500 feet higher in elevation than Bend which means we get more snow that sticks around a lot longer. If you’re visiting in the winter, it’s best to have snow tires or chains to get around easily.

Most venues in Sunriver allow blankets and low profile chairs to outdoor events, so feel free to bring yours and enjoy the show! Most chairs 9 inches or less from the ground are considered ‘low profile.’

Outside food is prohibited at the SHARC facility. For your convenience a concession stand is provided by SHARC to purchase snacks and beverages.

Since Sunriver is a very popular, family-friendly location, there may be more pedestrian and bike traffic than your home town. Please remember that pedestrians and bikes always have the right of way and stop to allow them to cross the road.

They’re watching their figures. Also, consistent human interaction like this can make them comfortable around people and their food, often causing them to become aggressive.

Pets are welcome in most places in Central Oregon, including Sunriver. Please do not leave your pets in vehicles and adhere to leash laws.

There are 12 roundabouts in Sunriver. Always enter and exit roundabouts on the right. When exiting, please use your right turn signal to show drivers your intent and keep the flow moving smoothly.

Don’t worry about trying to fit everything into a couple pieces of luggage or in your car like a real life Tetris game. Just ship some items to Village Properties at Sunriver ahead of your trip and we will hold it for you.

If you are having a package shipped to meet you, please add your name to the “care of” line on the package and give us a call at 541-593-1653 so we can keep an eye out for your package.

Mailing from the United States Post Office:

Village Properties

C/O (your name)

PO Box 3310

Sunriver, Oregon 97707

When mailing from Amazon, UPS, FedEx, etc.:

Village Properties

C/O (your name)

56835 Venture Lane Suite 109 #3310

Sunriver, Oregon 97707

Being in the high desert, temperatures always drop at night so be prepared for cooler temps in the evening if you’re out on an all day adventure.

Please be aware of deer, rattlesnakes, raccoons, cougars, big foot, and bears and leave no trace while enjoying the outdoors in Central Oregon.

All of Sunriver has a 25 mph speed limit and is regularly enforced. Please adhere to the speed limit to ensure the safety of all.

Street parking in Sunriver is prohibited and could result in your vehicle being ticketed and towed. All vehicles in your party must be in the driveway.

If you booked your home through a travel website such as VRBO or AirBnB you will be subject to the fees they charge.  Booking direct means you book your vacation rental directly on the property management website (like ours!) and cut out the middleman.

Savvy travelers who book directly through our website save around 20%.

Bikes are an amenity provided by each homeowner, not Village Properties.

Because bikes are provided and maintained by the homeowner, Village Properties can not guarantee the availability or condition of bikes in homes.

Possibly!  Call our office the day before your arrival to ask.

Your keypad entry pin will not work before 4:30 P.M. unless it’s approved by our Quality Control and Guest Services team.

Call our office to request a late checkout.

If the home is booked to be occupied that evening, we cannot offer a late checkout.

All our homes are set up with keyless entry.  Your unique key code is included in your Final Confirmation email.

You will also get a separate email from PointCentral with your personal 6-digit key code within 72 hours of your stay.

Your key code will not work before your 4:30 P.M. check-in time unless previously arranged, please see “Can I check-in before 4:30 P.M.?”

Check-out procedures are typically left on the coffee table or kitchen counter.  However, check-out instructions are always available to you in your Guest Portal – you will receive a text message with a link to check-out instructions in the Guest Portal before your departure.

Please leave hot tub and garage keys on the kitchen counter.

Final departure instructions for the PointCentral keypad are posted on the door.

Most homes include Wi-Fi – be sure to check the home description and amenities.  If the home has Wi-Fi, it will be indicated as such.

Please note the Wi-Fi provider, TDS (1-888-225-5837), should be contacted for any performance issues. Their information is also provided in the home book on your coffee table.

Absolutely! See our pet friendly Sunriver vacation rentals.

Pet-Friendly rentals allow 2 dogs maximum.  Cats are not allowed.

We charge a one-time fee of $75 plus tax, per pet.

Check the home description – if SHARC passes are included with your rental, they will be in the home upon arrival.

If your vacation rental does not come with SHARC passes, and you’d still like to enjoy the Aquatic Center, text, email, mail, or drop off your receipt into the Village Properties office and our Guest Team will reimburse you up to $250 per stay through the SHARC Reimbursement Program. Please note that the reimbursement will only be given to reservations that choose SHARC as their selection perk and will only cover entry to the Aquatic Center.

Receipts must be submitted to Village Properties office within 15 days of purchase to qualify for the SHARC Reimbursement Program.

If your home offers SHARC passes they are kept in the home and access to them is available upon check in.

Yes, you can have campers for up to 48 hours in driveway but not for sleeping in. Camper storage is available through SROA which has two secure lots you can rent a space in. The SROA phone number is 541-593-2411.

Some rentals allow for garage parking while others are for owner use only or have been converted to ‘fun zones’ with games and the like. If you have questions about the home you have booked or want to book a home with specific access/amenities, please feel free to give our front desk a call: (844) 464-0941

No, most homes in Sunriver do not have air conditioning, including vacation rental homes. However, nights may cool down to 30-40 degrees and opening your windows at night to allow the cool air into the home, then closing them during the day does help to keep your home cool. Village Properties homes that do not have air conditioning have box fans provided in the unit to help keep you comfortable.

Each home without air conditioning has a minimum of 2 box fans in the home. If you’d like extra fans, feel free to give our office a call and we’ll have extra fans delivered to you.

Most homes in Sunriver Proper have a garbage service that retrieves the garbage from the exterior enclosure.

The trash pick-up schedule, garbage/recycling instructions, and other pertinent information are available online in your Guest Portal, and inside the Home Book (Welcome binder physically located in every vacation rental).

Yes. Housekeepers bring items found in homes directly to the office. If you’ve left an item behind, please contact our guest services team (email service@village-properties.com or call 1-800-SUNRIVER) so we can help return your belongings.

If you realize you’re missing something after your vacation, we keep found items for 90 days. We can ship your items back to you for a $25.00 handling and USPS fee.

We will use the card on file (same one used for the 1st payment). If you’d like to change the 2nd payment method, notify our office via phone or Guest Portal for a card change.

We partner with RedSky travelers insurance.  The RedSky Mountain Trip Preserver coverage can be added to any vacation reservation. Give our office a call to learn more.

Yes! If you need to move furniture around to better accommodate your group please feel free to do so and simply move it back before leaving.

We can assist you with booking multiple homes near one another for your large party, in fact, we even offer a 10% discount when booking multiple homes at once!  Please call our Guest Services team to get started.

We are on call 24 hours a day 7 days a week for all emergencies.  For emergencies, call 541-420-8017

For all non-emergency requests, please give our office a call at 541-593-1653 between 8am and 5pm. If your non-emergency occurs after business hours please call the office and leave a voicemail. We will return your call after 8am the next business day.

Leave them in the home and our housekeepers will pick them up for washing after your stay.

Please have a coach or other member of your party check out for you.

If you do not find your home in satisfactory condition upon arrival, please give us a call at 541-593-1653 within 24 hours of arrival so that we may address your concern.

It is a non-refundable cost of $55-$150 (depending on the size of the home) which covers your group for up to $500 of accidental damage. This excludes pet damage or abuse of the home.

There is no cancelation fee if reservation is canceled within 24 hours of booking.  If reservation is canceled more than 30 days prior to your arrival date, a $75 cancelation fee is imposed, and the remainder of your deposit will be refunded.  Cancelling a reservation within 30 days of arrival date will result in your forfeiture of the entire rental cost

Anything you absolutely need to have an enjoyable stay!

Cooler – for groceries, picnics, or on the go snacks

Spices – to be sure your in-home meals are just the way you like them.

Saran wrap/foil – for saving left overs

Tupperware – for saving left overs

Toiletries – we provide shampoo and conditioner in each bathroom, but the sample sizes may not last for the entire vacation.

Bike helmets – safety first!

Your Bike – If you plan on biking a lot it may be a good idea to bring your own bike to ensure that the fit, ride, and all members of your party has a bike. *There is no guarantee on how many bikes are in the rental and that they will fit all riders.

Bike locks – For peace of mind.

Portable AC unit – Most homes in Sunriver do not have air conditioning. Since we are in the high desert temperatures can reach extremes at both ends of the spectrum. Usually opening the windows at night to let in the cool air and then shutting them during the day is enough but for maximum comfort, a portable AC unit is ideal in non-air–conditioned homes.

Full payment is due 30 days prior to your date of arrival.  If you are booking within 30 days of your arrival it is due at the time of booking.

As a guest of Village Properties at Sunriver, take advantage of your discounted rentals through Village Bike and Ski.

Page 2 of your final confirmation will have directions to your rental or call us at 541-593-1653 for additional assistance.

Yes! Hot tubs are manage by an external company. For hot tub issues you can either give us a call and we will contact your rental home’s hot tub service provider to dispatch or you can call them directly for any issues. Their number is posted by the hot tub.

You must be at least 21 years old to rent a vacation home through Village Properties at Sunriver.

Yes! We offer gift certificates for any occasion and in any denomination you’d like! Gift certificates can be used for any future stay with Village Properties at Sunriver. For more detailed information please give us a call at 541-593-1653 and we’ll get you set up!

Sometimes, please call for more information about a property you are interested in.

No.

We’d like to ensure that you love the home you’re renting so it is preferred that you view the home. If you are unable to view the home prior to applying we have a waiver that must be signed acknowledging this.

No, all parties on a rental agreement are responsible for paying for the rent in full on the due date.

This depends on the market however we are more than happy to keep your information and notify you if a property meeting your needs becomes available.

Yes! All pet-friendly rentals are advertised as such. However there are breed restrictions, limit to number of pets and weight requirements per the homeowner’s discretion. For information regarding a specific property, please feel free to contact our office.

Applications are processed on a first come, first served basis. The first application received that meets the owner’s terms (if required) is selected. If you are not selected and a screening has not been completed then your application fee is refunded.

This depends on the negotiated terms but the average lease term is one year.

The application fee is $40 per adult over 18 years old. The application fee is for processing applicant screening criteria and is what Village Properties is charged for the service. The application fee is refundable if a screening is not completed.

Yes! We’d be happy to take your information down and contact you if a future rental becomes available and meets your needs.

We encourage obtaining renter’s insurance. Please call for specifics about a property you are interested in as some exclusions may apply.

Based on your specific circumstance we’d ask for a co-signer or extra deposit.

Tenants are responsible for all utilities unless otherwise noted.

This is based on the properties that are available and owner terms.

This is based on the properties that are available and owner terms.

Once approved, you have 24 hours to submit required deposits.

Yes! Our owner portal makes it easy to book your home online or you can call our front desk to reserve through our staff.

Our contracts are open-ended for both vacation and long term rentals. We do ask that you provide us with a 60 day notice for any contract cancellations.

Marketing and advertising your property

Our reservation team to provide your guests with personal service

Property security checks when your home is not occupied we will keep you advised of any issues that require attention.

Housekeeping

Quality control and maintenance teams

Accounting

Whether your choose to add your home to the Vacation Rental or Long Term Rental program, we will provide you with a free consultation and outline of expected fees.

The Vacation Rental Program is beneficial in that you can rent your home to vacationers for a fee and gain income on your investment.  Also you, your family and friends, are able to occupy your home at any time throughout the year.

1.Full time reservation team in Sunriver – when you or your potential guests call our office, it is answered by someone who lives and works right here in Sunriver not a call center located out of town.

2. Full time housekeeping and quality control team – Our team provides regular post guest cleaning, professional cleaning supplies and equipment as well as regularly scheduled fall/spring deep cleans.

3. Onsite commercial laundry facility/linen program – We save you money on your utility bills and wear/tear on your appliances by utilizing our own commercial onsite laundry for your home’s linens. Additionally we provide a comprehensive linen program.

4. Full time skilled maintenance team – 24 maintenance emergency service available. Year-round seasonal maintenance services .

5. Tool loaner program – if you want to make your own repairs or work on something at your home and need a few tools we have a selection of tools available for you.

6. Full time hot tub service – on call staff available with incentives for owners.

7. Full time marketing team – Our marketing works hard to market your rental home in as many ways a possible. Our educated and experience staff features your home on popular sites such as Airbnb, TripAdvisor, VRBO, Booking.com, pet-friendly sites, and Flipkey. Local and social marketing sources include Central Oregon Visitors Association, The Sunriver Scene, Craigslist, Sunriver Chamber of Commerce, Facebook, Instagram, and other vacation-oriented websites. Furthermore, we send out a monthly newsletter with over 16,000 recipients of previous guests and individuals who have shown previous interest in vacation rentals.

8. Professional photography (vacation only)– your home will be photographed by a professional photographer to ensure high quality images are used to promote your vacation rental.

9. Owner Portal – This portal designed for our homeowners to be able to access information regarding your property 24 hours a day. The portal enables you to can review your booking calendar, look at work orders, past statements and make your own bookings. Anytime you need information regarding your home you can access it!

The vacation rental homes program makes sense for homeowners who want an investment and want to be able to utilize their property at some time during the year.

The long term rental homes program makes sense for homeowners who also want an investment but do not need to use their home during the year.

1. We’ve been the leading the vacation rental management company in the area for over 30 years.

2. We provide all our owners with a personalized and comprehensive management experience.

3. As a local, family-owned company you be working with people who are in touch with everything Sunriver because we work where we play. We pride ourselves on our dedication to our clients and the security of their homes in the vacation rental market. We’re here to handle the day-to-day running of your rental and ensure that it is taken care of like it is our own home.

There is a menu of fee structures in your contract which breaks down the charges. However some of the services covered by the 10% fee include:

• Tenant relations
• After hours emergency calls
• Collection of rents
• Dealing with any non-compliance issues on your behalf

The long Term Rental Program can be beneficial for owners that may wish to rent their home on a long term basis, 3-6 months or longer, and don’t plan on occupying the home themselves.

Let us help you decide which may be the right plan for you and the goals you have for your home.