We were very disappointed

My husband and I stayed for appx. 3 weeks at 37 Tan Oak. We left 2 days early. This is a property that we are very familiar with having stayed here over the past 12 years, this was our 10th stay. Our previous stay was in 2019. The property was in great shape then and we were looking forward again to a beautiful deck to enjoy, a grotto-style hot tub to soak in and basically we thought the home would be as it was before. We were very disappointed to find it was NOT! The deck was filthy with soot and pine needles, there are numerous areas where nails are coming up from the decking boards and the cushions and furniture were dirty. The paint on the deck railings is bubbling up and chipping in many places. One of the decking spindles is about to come off as well at the end of the front deck. Only one side of the hot tub had working jets and it did not get very hot. When we asked management about this, we were told they were aware of the problem but it could not be fixed. The primary suite mattress is WORN OUT and needs to be replaced. It is very hard with no cush. It feels like the original mattress the former owner put in this home YEARS ago. This bed used to be awesome. Not anymore! The queen bed downstairs is far more comfortable than the primary suite. The HVAC is a wreck blowing cold air for 30 minutes every time before it warms up enough to blow warm. We had to block the vent behind the couch with a pillow to keep from freezing until it warmed up. The ceiling fan in the great room goes on and off (including the light) at will even though it is turned off (also, in the middle of the night the light would turn on and we would have to get up and shut it off), the radiant floor heating in the bathrooms would go on and off at will as well even though it is set on the “ON” position, (the GFI in the downstairs bathroom would flip shutting the heat off in the floor and we had to call maintenance who located the GFI in the electrical panel???), and the stairs going up to the front door are rickety. There are dead and dying trees all around the lot. All of this is a shame because this home used to be awesome. The owners need to step up and take care of the maintenance issues with this home. They also need to own up to the fact that the hot tub is not fully working by disclosing it in the listing and the electrical and HVAC issues need to be resolved. The hot tub is a main attraction to this house along with the decks. Shame on the owners! Management and maintenance were as helpful as they could be and were very nice to work with, but we will NOT ever be staying at this home again and would never recommend it. Buyer beware.