September 9, 2023 – Website
Missed Potential
by Lois Waugh
I noticed comments from 2020 about the hard bed, water logged hot tub cover, and super tiny TV and they are all still issues. I had to sleep on the couch since the bed was so hard. TV is not a modern smart TV so unable to stream anything. Jets in the hot tub are clogged and should work if cleaned. Couldn’t access the hot tub completely due to heavy, water logged lid. These issues have gone on for 3 years! Inexpensive to fix and I’m not sure why it has t been done yet. I run Airbnbs and beds are important! The 5-inch spring mattress is long past its life and shouldn’t be in a vacation rental. Spend a few hundred dollars on Amazon and the place will receive 5 stars over and over.
Lois,
Thank you for sharing about your recent stay at Coyote 9. We are sorry to hear that the beds were not up to your standards. Our team and owners always want to deliver the best experience for our guests and take suggestions like these seriously. We will notify the owners of your comments about the beds and the TV’s so the home can be as welcoming as possible. Concerning the hot tub, we will be sure to notify our maintenance team to fix any issues it is experiencing so that it is back in good working condition and easy to access and enjoy. We hope you give us another chance the next time you visit Sunriver so that we can deliver the 5-star experience we strive to give all our guests.
