September 20, 2023 – VRBO

Home away from home

by Kim S.

The home was clean. The kitchen is well stocked with appliances and tools and good quality pots and pans. The living room furniture is comfortable. The bedrooms are adequate. There were a few issues. The dryer was out of order so doing laundry was not an option. The downstairs bathtub filled with water when my friends were showering so that needs to be addressed. The bed in the upstairs bedroom is very soft and was rough on my back. If it had been earlier in the summer it would be impossible to sleep due to how hot it gets up there. Even with overnight temps in the high 30s, with the window open all night, with the fan on all night, the room stayed stuffy. Admittedly this was my first time renting a house (we have always stayed in hotels) so I have nothing to compare this to.

Kim, Thank you so much for telling us about your recent stay at East Butte 19. We are happy to hear that you found the home clean and well stocked, as our team goes above and beyond to ensure that our properties are as comfortable and welcoming as possible. Thank you for bringing some of these issues to our attention, as we will be sure to send our maintenance team to look further into the issues with the downstairs bathtub and dryer as soon as possible. If you should ever stay with us again, please feel free to immediately reach out to our team with any issues you encounter so that we can fix them promptly and you can enjoy all the amenities the home offers. We will let the homeowner know about your comments on the mattress and the upstairs room temperature, as both our team and homeowners want to provide the best experience possible. Thank you again for letting us know how we can improve, and should you ever visit the Sunriver area, we hope you will stay with us again so we can provide an even better experience.