October 5, 2023 – Airbnb
by Nick P.
Place was as expected and we had a great time. Had trouble with provided door code and hosts did not respond until next morning, via app, no phone call. We were able to get in with the help of the after hours staff who were able to unlock remotely. Great stay otherwise, thank you
Nick,
It was a pleasure to host you and your group. We are so happy that our Klamath 19 met all your needs and that you had a wonderful time overall. We apologize for the issue with the door code and understand how frustrating that must have been. We’re sorry our office staff wasn’t available for you immediately to help resolve this problem, but we’re glad that our after-hours staff was able to get you in. Feedback like this is crucial to helping us improve and provide the best stay possible. We hope you’ll give us another chance the next time you are in Sunriver so we can deliver the 5-star experience we always strive to give our guests.
