Kelly,
Thank you so much for taking the time to tell us about your recent experience at Coyote 9. Feedback like this is crucial for our owners to know what improvements can be made to deliver the best stay possible. We are sorry you found the beds so uncomfortable during your stay. We have reported this to the owners and are excited to say that new mattresses have been ordered to replace the current ones. We hope they arrive and get placed in the home by the holidays. We are sad that the beds were such a hindrance on your trip that it warranted a 1-star review, especially since our team worked hard to make your stay as comfortable and relaxing as possible.
We hope you will try Village Properties again the next time you are in Sunriver. Since the beds were the only negative of your trip we know we can deliver that 5-star experience that we strive to give all our guests!