March 29, 2024 – Airbnb

by Carrie S.

We booked the home for a quick getaway with the family. Sunriver is one of our favorite spots for relaxing. When we arrived we did need to call maintenance to make repairs to a door handle that fell off and to secure the bunk beds which are very wobbly – one so much so that my son pulled the mattress to the floor for the first night until some brackets were added. Other than this, our stay was AMAZING. We loved the space, the hot tub, the location, and the perfect setting. We would stay here again.

Carrie,

Thank you for choosing Village Properties at Sunriver to host your family during your recent visit to Sunriver and for taking the time to tell us about your stay in Quartz Mt. 1. We are happy to hear that you found the home clean, comfortable, and a great fit for your group. Thank you for noting its great amenities, such as the hot tub, ideal location, and great layout/setting.

Thank you for informing our team about the issues with the door handle and bunk bed. We were happy to resolve those problems as quickly as possible, but want to apologize again for any discomfort that this caused during your stay. Feedback like this is pivotal for our team to know how to improve, and we appreciate you communicating with us so we can fix the issue and allow you to enjoy all the home’s amenities during your stay.

We hope that the next time you visit Sunriver you’ll give Village Properties another chance to give you the 5-star experience that we strive to deliver to all our guests.