Tisha,
Thank you for choosing Village Properties to host your family on your recent trip to Sunriver. It was a joy to have you at Splitrock 3, and we are thrilled you found the home clean, comfortable, and conveniently located near major Sunriver attractions like The Village and the bike paths.
We’re sorry to hear that one of the bikes had a flat tire (and bike pump issues mentioned in your private feedback.) We’ve notified our maintenance team, who will fix these items ASAP. If you stay with us again and encounter any concerns during your visit, please don’t hesitate to reach out to our office so we can find immediate solutions and you can enjoy all the amenities that the home has to offer. Thank you for the private feedback you gave about adding more towels to the home. Notes like these help our team know how we can improve future stays to provide the best experience possible.
Thank you for staying with us. We hope to host you again the next time you need a Sunriver escape!