June 4, 2024 – Airbnb

June 4, 2024 – Airbnb

by Kristie P.
The home was just as described. Beds are comfortable, kitchen has all the things you would need and very clean. We chose this house because it was pet friendly and had a hot tub. We spent the early morning outside and it was cold, so we couldn’t wait to get back and enjoy the hot tub. But to our surprise it had half the amount of water. I reached out to Mark & Kate and in less than 10 minutes the hot tub guys arrived. They found one of the pipes had sprung a leak. They fixed it ASAP! The hot tub guys were super nice and even asked what we would like the temp set to and by the time we were home late that night from sitting outside at very cold and windy baseball games we were able to enjoy it. They even had a dog bowl, ball, treat and poo bags for us to use and keep and an extra large kennel in case you need to leave pets home. Everything you could need they had. It was a very comfortable stay.

Kristie,

Thank you for taking a moment to review Coyote 9. We are thrilled that the home was clean, comfortable, well-stocked, and a great fit for your group. Thank you for noting the doggie welcome pack that we provide, as we want all our guests to feel welcome and have a great time.

Again, we apologize for the initial issues with the hot tub and are thankful for you reaching out so we resolve the issue ASAP. It’s our goal to provide homes in perfect working order, but when unforeseen things do happen we go above and beyond to make things right. We are happy you found our team friendly, quick to respond, and fast to resolve the issue. 

Thank you for your private notes about the refrigerator/ freezer water issue and the suggestion to include instructions for the TV/remotes and to replace the hot tub. Suggestions like these are essential for our team to know what to improve.

Again, thank you for choosing us to host you. We hope to do so again the next time you plan to visit Sunriver!

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