June 10, 2024 – Airbnb
by Julie C.
So to begin, check in was stated as 4pm and the home wouldn’t open until 4:30pm. Looking back at everything, the email from management said 4:30 check in and their Airbnb listing said 4pm so that was confusing but no big deal. We were all underwhelmed by the property itself. While the location is absolutely fantastic, especially for large groups with multiple homes rented like us, the home is in need of many minor repairs/updates. The king size bed frame in the primary bedroom is lopsided (broken?), the blinds didn’t work and there was a note stating management was notified but not sure how long they were like that, the dryer stopped working and then started again thankfully, the door doesn’t lock between the primary bathroom and the primary bedroom, etc. The linens, pillows and rugs seem old and needing replaced. The home was definitely cleaned prior to our arrival and we have no complaints there! We would stay here again if they made some updates and fixes!
Julie,
Thank you for telling us about your stay in Pole House 1. We’re happy you enjoyed the location and found the home clean and great for large groups.
We appreciate your feedback to improve future stays. We apologize for the confusion about the check-in time, as one of our automated messages for incoming guests about the Airbnb check-in discrepancy randomly paused. Regardless, it did not get to your group and we’re sorry for the stress this caused.
Thank you for informing us about the issues with the king bedframe, dryer, and primary bathroom lock. We have notified our maintenance team to resolve these issues as soon as possible. Should you ever stay with us again and experience anything out of place, please reach out to our team so that we can resolve issues ASAP so you can enjoy all the amenities your rentals has to offer.
Should you ever return to Sunriver, we hope you’ll give us another chance to host you so we can deliver the 5-star experience we aim to provide all our guests.
