July 9, 2024 – Airbnb

July 9, 2024 – Airbnb

by Daniel C.
The house was fine but very antiquated. The hot tub didn’t function well; the jets didn’t work. The propane tank on the grill was empty and it required a wrench to change out the propane, that was not supplied. The internet in the house was very poor and would constantly go out and glitch. The outside Garbage was overflowing from the people who were at the house before us and the garbage had clearly not been put out on the curb prior to our arrival for the pickup day. The bathtub in the downstair bedroom failed to drain consistently. I expected more from the house with the price tag attached for a 4 day stay.

Daniel,

Thank you for taking the time to tell us about your experience in Pine Mt. 13. We are sad to see that your stay was not what you were hoping it to be. We appreciate you noting the issues you ran into regarding the hot tub, grill, internet, and other home items. Our team has been notified about these and will investigate and fix these items as quickly as possible. 

Our team works very hard to provide the best guest experience and wants to help make our guest’s stays are as comfortable and relaxing as possible. If you stay with us in the future and ever encounter anything out of place during your stay, please don’t hesitate to reach out to our team so we can find a solution to your needs while you’re still in the home so you can effortlessly enjoy all the amenities the rental has to offer.

Thank you for choosing Village Properties to host you. Should you return to Sunriver in the future, we hope you’ll give us another chance to deliver the 5-star experience we aim to give all our visitors.