Joy,
Thank you for taking a moment to tell us about your stay in Sparks 4. We are excited you found the home a great fit for your family and that it was comfortable, in a great location, well-appointed, and a great stay. Thank you for noting some of the home’s great features, such as the bunkbed room and playroom.
We are very sorry to hear about your crash on the bike and that it had such a negative effect on your overall experience in the home. Our maintenance team has been informed and will investigate and fix the issue immediately to prevent future incidents like what you experienced. Thank you for letting us know, as feedback like yours is essential to help us improve.
Thank you for choosing Village Properties to host you. When you return to Sunriver, we hope you’ll give us another chance to deliver the 5-star stay we aim to give all our guests.