McKenzie,
Thank you for choosing Village Properties to host you during your recent visit to Sunriver. It was a joy to host you and we are glad you found the home clean and a comfortable size for your group of 10. Thank you for noting some of the home’s great amenities, like the hot tub.
We appreciate you letting us know about the ongoing issues you had with the AC. Thank you for telling us about the problem when it occurred, and we’re sad that we weren’t able to fix it the first time. Our maintenance team has been notified of the ongoing issue and will resolve it so future guests don’t have the same problem. We apologize greatly for the discomfort this caused and how it negatively affected your stay.
Thank you again for choosing us to host you. Should you return to Sunriver, we hope you’ll give us another chance to deliver the 5-star experience we aim to give all our guests.
