Jill,
Thank you for choosing Village Properties to host you and for telling us about your stay in Jackpine 6. We were thrilled to host you and appreciate you noting the home’s lovely view of the golf course and its new deck.
We’re sad to hear that outside of those items this home was not a great stay for you and that you had issues with the dishwasher not working, the AC having troubles, and the carpet being dirty. It sounds like this was an uncomfortable experience for you, which is not the stay we wanted you to have. We have informed the appropriate team members of the issues you noted and will investigate and resolve these problems as quickly as possible.
If you stay at any of our homes in the future and experience any issues or discomfort, please don’t hesitate to reach out to our reservation team so we can find a solution for you as quickly as possible. Our team will do everything we can to make your stay the best it can be, even if it means moving you to a home that better fits your needs.
Thank you again for staying with Village Properties. When you return to Sunriver, we hope you’ll give us one more chance to deliver the 5-star experience we aim to give all our guests.
