July 12, 2024 – VRBO

July 12, 2024 – VRBO

by Catherine S.
The house was attractive, but clearly not a house for older people to share- 3 sets of stairs to get anywhere. Also the sunken living room is nice but two wide shallow oak steps into living room pose a trip hazard as they blend into the floor. The game table was nice to have. You can see the River through the trees which was nice and the decks well- furnished. The furniture throughout the place was made for large people, even the beds were way too high to get into without throwing yourself in! They were comfortable once you made the leap. This house was too expensive for what it is and not a good fit for older adults.

Catherine,

Thank you for telling us about your time in Loon 13. We’re glad you found the home in a beautiful location and enjoyed its amenities like the game table and outdoor decks. 

We’re sad this home was not a great fit for your group due to the stairs. On the home’s listing, we use many photos and the home’s description so our guests can get a good idea of the home prior to booking, which does show that this is a two-story, reverse living house with staircases. With these listed and shown, we are unsure how to improve the online booking experience. Please know that we have a reservation team waiting to help guests with special home requests so you can book one that will be comfortable for you. You can even call them after arriving and they will help to move you to a new rental if you find the home isn’t a good fit for your group. 

Thank you for allowing us to host you. We hope you’ll give us another chance to deliver the 5-star stay we aim to give all our guests.