July 1, 2024 – Airbnb

July 1, 2024 – Airbnb

by Diane T.
Don’t understand why ck out is at 10.30 and ck in at 4.30? Seems I got charged for time that I could not use the unit

Diane,

Thank you for telling us about your stay in Mt. View Lodge 21. We’re happy you found the home a good fit and in a great location.

Thank you for your feedback on the check-in/check-out times for the home. We understand that we have check-ins/outs that are a bit later/earlier than common times in places like hotels but are necessary for the home’s cleaning and safety checks. Vacation rental homes like ours are much larger than hotel rooms and require more time to clean and prepare for incoming guests. We always want to give our team enough time to go in, clean, and do safety checks so that our incoming guests are safe and comfortable. If you stay with us again in the future, you can request an early check-in/late check-out. If our team is able to grant it, we are always happy to do so!

Thank you for choosing Village Properties to host you. We hope you’ll give us another chance the next time you visit Sunriver to deliver the 5-star stay we aim to give all our visitors.