Tiffany,
Thank you so much for taking the time to tell us about your recent stay at Vine Maple 30. We are thrilled that you enjoyed your time there and found the home clean, comfortable, and a great fit for your group. We apologize again for the fireplace having some initial issues but are happy that our team immediately resolved the problem as we strive to provide the best customer service possible.
We understand that 10:30 am can be a tough checkout time for some groups, but we always want to give our housekeeping staff enough time to clean and inspect each home before the next guests arrive so that we can deliver the cleanest and most comfortable stays possible. We do allow for late check-out requests from guests provided that there isn’t another group with a same-day check-in, so if you stay with us again please feel free to contact our front desk and we will do our best to accommodate.
Thank you for choosing Village Properties, and we hope to host you again the next time you visit Surniver!
