February 22, 2024 – Airbnb

by Katelynn T.

It was an amazing place and wonderful stay! We very much enjoyed it but the experience wasn’t perfect. The lock malfunctioned one night and it took a while to get a response, we luckily were able to wait in the car but it was snowing/icy. The description also mentioned a wood burning fireplace and it was gas. We were a bit disappointed. Finally, the cleaning fees were much too high. Especially when we were given a number of tasks for us to clean before check-out. We would stay again, but hope they fix a few of these things.

Katelynn,

Thank you for choosing Village Properties to host you during your recent trip to Sunriver. It was a joy to have you at East Butte 19 and we appreciate you taking the time to tell us about your stay. We are thrilled to hear that you enjoyed your time there and found the home clean, comfortable, and a great fit for you.

We apologize again for the issues that you experienced with the lock and for the delay in getting it resolved but hope that our team was able to fix the problem for you satisfactorily. Thank you for letting us know about the mistake in the description. Our team will investigate that immediately to avoid any future misinformation about the home’s amenities. Thank you for your feedback on the cleaning fees, as we are always looking for ways to improve and provide the best stay possible for our guests.

We hope you’ll give us another chance the next time you visit Sunriver to provide a seamless and stress-free stay that we strive to give to all our guests.