December 4, 2023 – Airbnb

by Hanan A.

My family and I spent thanksgiving holiday break. The place was clean, Kitchen stocked with utensils, pots, pans, plates and most what you’d every need in a kitchen. We were able to enjoy our thanksgiving dinner on their nice size dining table and play games and connect with our loved ones. Our pups loved the place too. We ran into an issue with the wifi where it was inaccessible 3 out of the 4 days we spent there. Turns out the internet box wasn’t working and the internet company had to come out for a couple of hours to do work to fix it. That put a little damper but we made the best of it. Ben, the maintenance person was nice to deal with. There is a train that passes 2 times a day right next to the property. We got used to that after day 1. We didn’t use the passes but having them was a nice gesture. Communication with property management was a little less than ideal throughout the booking process from the beginning but Amy was a pleasure to work. Overall, we had a good time.

Hanan,

Thank you for taking the time to tell us about your recent stay in Coyote 9. It was such a pleasure to host you and your family for Thanksgiving! We are thrilled that your stay was an excellent fit for your family and pet’s needs. Thank you for pointing out our well-stocked kitchen and how the property had plenty of space for food and fun. Our team and homeowners work hard to provide as many amenities for your stay as possible to keep things easy and fun for our guests.

We’re sorry that the internet box issue put a damper on your trip and are happy the problem was resolved during your stay. Thank you for your feedback about our team’s communication during the booking process. Notes like these help us know what to improve to make every booking/stay as comfortable and stress-free as possible. Thank you for complimenting our customer service/maintenance team – we are fortunate to have them on our team and appreciate their wonderful attitudes towards our guests!

We hope that the next time you stay in Sunriver, you give our team another chance to host you so we can provide the 5-star experience that we strive to give all our guests!