April 4, 2024 – Airbnb

by Kaitlyn K.

We had a great stay! The location is super convenient! Only issue I had was I didn’t see I needed to sign additional paperwork to get door code until the evening of checkin. I signed and sent message to host to get the door code around 5pm. I didn’t get a response when messaging host. However, they were responsive and quick to let me in when I figured out to call the after hours number as the office that manages this place is open 8-5.

Kaitlyn,

Thank you for taking the time to tell us about your recent stay in Tennis Village 58. It was a joy to host you, and we are thrilled that you found the home clean, comfortable, conveniently located, and a great fit for your Sunriver adventure.

Thank you for your feedback about the check-in process, as it helps us know how to improve. We apologize again for the hiccup with the missing paperwork and appreciate your communication and understanding as we got it resolved. We are happy that our team was quick to respond and able to rectify the issue immediately, as we aim to provide the best customer service possible. Further thanks for your note about the issue with the internet. Our team has been notified and will investigate it as soon as possible. If you should ever stay with us in the future and experience problems with anything in the home, please don’t hesitate to reach out to our team so we can help fix the problem immediately so you can enjoy everything the home has to offer.

Thank you for choosing Village Properties to host you, and we hope to do so again the next time you need a Sunriver getaway!